Recently, I was proud, honored, and humbled, to be named one of VanDyk Mortgage Top 10 Loan Officers across the country for the third year in a row. Obviously, it feels great to be recognized and to see that everything I do to provide an ideal experience to my clients and referral partners seems to be working. But really, awards like these just serve to cement one of my central life philosophies: provide value and excellent customer service, and people will continue to do business with you.
Why Do I Do It
I love what I do. I honestly enjoy the whole package that comes with running a branch of VanDyk Mortgage. The regular chats I have with clients and Realtors, to the marketing and networking I get to do to put myself out there. Always working to add value to the services I provide, day in and day out. But ultimately, it’s the buyer’s face at the closing table and the satisfied referral partners that make the business worth it.
Tuesday’s With Tim
Its one of the reasons I work so tirelessly to communicate regularly and clearly with the people I serve. For a long time now, Ive been doing what I call “Tuesday’s with Tim”. Each week I pick up the phone and call every buyer, every buyer’s agent, and every listing agent we have a contract with and have a real conversation with them. Often, its just a quick update on where their contract is in the process. Sometimes we’ll end up chatting about baseball, our kids, new business, or any other random subject that comes up naturally for a few minutes. Its become such a regular thing that I’ve had clients call me on Tuesday, wondering why they haven’t received my call yet – even as I was just picking up the phone to dial their number!
Clients and Referral Partners For Life
But I think the true measure of success is less about your business or marketing tactics and more about how you treat every borrower. Treat the person like they are, with a family, a job, and a life, and not just a loan with a number. There is a lot riding on each loan. If we don’t do our best and get the loan closed, we let down the borrowers and the referral partners who are depending on us.
I never want to become a “churn and burn” business, impersonally rushing people through the mortgage process. Instead, I will continue to treat people like family and our borrowers testimonials prove that. I’ll think up new ways to add value not only to my business, and everything I do. I’ll strive toward my goal of becoming a top three loan officer in the country for VanDyk Mortgage. Wish me luck !